Overview, the designer can review the modules in the project. Clicking these modules will bring the designer to the corresponding module such as FAQ and Flows.
Click the current project IT Helpdesk in the overview window, and then click the pop-up
Edit Node to edit the project settings.
In the project settings, you could choose what to display below the first welcome message. You can display faq or a subset of flows as buttons so that the user can click one of the buttons to enter. Certainly, a user can speak about her need; the bot will enter the corresponding flow based on her utterance.
FAQin the overview diagram, and then click the pop-up
Edit Nodeto visit the FAQ page.
- Click a flow. Then click the pop-up
Edit Nodeto visit the dialog flow diagram you selected.
- Click Fallback of the project overview. Then click the pop-up
Edit Node, where you can edit the fallback actions that the bot will take if it does not understand the user utterance. If none of the action returns a response, the default text message will be sent to the user.