Customer Service
We showcase a custom service bot in clothing retail. The bot consists of three LLM agents, each handling user complaints, product exchanges, and returns separately.
Customer Complaint: Records user complaints, apologizes to the user, understands their dissatisfaction with the product, and documents detailed information to facilitate the implementation of corrective measures.
Product Exchange: Assists users with product exchange requests, including asking for the order number and the desired size for the exchange, ensuring accurate exchange information and processing.
Return: Helps users with return requests, including verifying if the order meets return conditions, inquiring about the reason for the return, and confirming the user’s refund method, ensuring a smooth return process.
Create LLM Agents
Customer Complaint:
This agent is designed to handle user complaints by collecting two key pieces of information: the reason for dissatisfaction and the specific product involved. It apologizes to users, records these details, and assures them that improvements will be made based on their feedback.
Product Exchange
This agent assists users with exchange requests by collecting three key pieces of information: the order number, the product to be exchanged, and the desired new size. It confirms all details with the user to ensure a smooth exchange process.
Return
This agent assists users with return requests by collecting four key pieces of information: the product to be returned, the order number (verified using the ‘check_order_available’ function), the reason for the return, and the preferred refund method (credit or original payment).
Results
Conversation examples
Bot : Hello, what can I do for you?
User: Hi, I received my order yesterday, but I have a few issues. First,
I ordered the wrong size for one of the shirts and need to exchange it.
Bot : I'm sorry to hear that. Could you please tell me the item you want
to exchange and the order number?
User: The order number is 12345.
Bot : Thank you for providing the order number. Could you please tell me
which item you would like to exchange?
User: I'd like to exchange it for size L.
Bot : I understand you want to exchange for a larger size. However, I still
need to know which item you want to exchange. Could you please provide
that information?
User: The black shirt.
Bot : Thank you for the information. To confirm, you would like to exchange
the black shirt from order number 12345 for a size L. Is that correct?
User: Yes, that's correct.
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Bot : Great! I've noted your exchange request. We'll process it shortly.